1 - Cancellation

At Upscale Massage, we have a strict cancellation policy :

A

Unless you find someone to replace you,all appointments not cancelled at least 24h in advance, will be charge 50% of the appointment.

B

Cancellation must be made prior 11:00 a.m. on the day before the appointment. Cancellations made during the planned appointment are fully charged.

C

If your appointment is on a Monday, notice must be given before the Friday prior your appointment.

D

Regarding the 24 hours notice policy, weekends don’t count 

E

Cancellation within 4 hours & “NO SHOWS” WILL BE FULLY CHARGED.

F

Online rescheduling is allowed TWICE

G

Please be aware that this cancellation policy will also apply to treatments to be paid for by Gift Card

H

Late cancellation or failure to arrive for your designated appointment will result in a cancellation charge.

I

Your late arrival will require ending the session at the scheduled time, meaning your session will unfortunately be shorter this time. There is usually enough time between two customers on purpose to overcome that stress but please keep in mind that this time has been reserved for you & other people are scheduled after.

For quality reason, do not forget that the therapist does need to “recover” after each session.

Things happen – traffic, last minute phone calls, things at work/home although the therapist’s time is valuable & he also respects other clients time.

2 - Offers

A

Offers do NOT apply on the TREATWELL website.

If you make a reservation on “Treatwell”, offers won’t apply.

B

You need to be fully eligible for offers.

C

All the conditions must be fulfilled in order to use one offer.

D

It is not possible to book a massage for someone else using the “special birthday” rates. These are only available for that particular person who buys & books his own appointment.

3 - Packages & Validity

A

Any appointment made beyond the expiry date no longer benefits from the reduction granted.

Therefore the price difference of each non used massage must be paid accordingly.

B

Any appointment left in the package 30 days after the expiry date is lost.

C

Please note that, packages can’t not be “downgraded” if you don’t book within the validity.

D

The price difference is between the price of one item in a package & the regular price of one item.

Not between packages

E

Feel free to calculate the validity here

4 - Gift Cards & Vouchers

A

Gift Cards & offer vouchers must be presented at time of treatment & cannot be used in conjunction with any offers or discounts.

B

Gift Cards must be used during regular hours only.

C

Gift Cards DO have a validity.

D

UsageIf a Gift Card allows you to have several massages, you can use only one massage per day & minimum once per month once you’ve started.

E

If a Gift Card is expired :

A month after : 

– 25€ to use the Gift Card.

Above a month : 

– The Gift Card is null.

F

If a Gift Card is expired :

Please contact first before making any appointment.

G

An ordered gift card (physical & virtual) is due.

H

Gift Card will be sent only upon payment.

5 - Professional Boundaries

A

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the onsite massage therapy policies and procedures.

The client will not be rescheduled if this occurs.

B

The breasts and genital area will not be massaged under any circumstances.

A professional distance will be maintained from these areas.

C

Sexual interaction or discussion of any kind between the client & the massage therapist is NEVER appropriate.

6 - Confidentiality & Conversation

A

The discussion between the practitioner and the client is confidential.

B

The client may or may not choose to talk during the session.

C

We are happy to listen to your conversation and share our professional expertise.

D

We prefer to not discuss topics of a political, religion or sexual nature.

E

In the event of any dispute, the decision of Upscale Massage (and his representants) is final.

7 - Regular & Off-Hours

A

The regular price is displayed on the website.

B

Any appointment booked before or after the regular hours is OFF HOURS

C

Please do not attempt to negociate : 10′ before or after is OFF HOURS.

D

Remember that by clicking ok you agree with the OFF HOURS policy

E

There is 2 types of OFF HOURS

F

OFF HOURS 1 =

Price +20€

G

OFF HOURS 2 =

Price +40€

H

First Timers are not allowed to book OFF HOURS online, unless if a pre-payment has been made.

I

Examples 1 :

Kreyol [Size M] (45′)

on Tuesday : 

1) RDV at 08.00

PRICE = 80€ (60€ + 20€)

 

2) RDV at 11.00

PRICE = 60€

 

3) RDV at 19.45 (ends at 20.30)

PRICE = 80€ (60€ + 20€)

J

Examples 2 :

Kreyol [Size S] (30′)

on Saturday : 

1) RDV at 20.00

PRICE = 75€ (50€ + 40€)

 

2) RDV at 18.00

PRICE = 50€

K

Examples 3 :

Kreyol [Size L] (60′)

on Thursday : 

1) RDV at 20.00

PRICE = 100€ (80€ + 20€)

 

2) RDV at 22.00

PRICE = 120€ (80€ + 40€)

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