Frequently Asked Questions
Please arrive early enough to find a parking place on Rue Baron Lambert or the in the area so you could be there 10′ before your appointment. Pay attention that street parking in the street is not free in Etterbeek. It is on weekends though.
Upscale Massage is situated right in front of the Polyclinique Baron Lambert & is close from public transportation such as
METRO : Schuman (via Avenue Auderghem – Auderghemlaan); Merode (via “Avenue des Celtes – Keltenlaan”)
BUS : Louis Hap; Leman; Fetis
TRAM : Acacias
The waiting room is always open 30 minutes before. Please make sure to be there 10′ prior your appointment. Keep in mind that you might need to explain the reason why you’re here & change.
Punctuality is key in order to start your journey to a full relaxation & pain relief.
Don’t forget, do not ring, I will never answer as it has been deactivated to avoid any disturbances during a treatment or massage.
The entrance code has been sent to you by email when you booked an appointment, please follow the instructions.
The waiting room is the purple door on your left with the Upscale logo. No need to knock, enter & I will welcome you as soon as I am ready.
For most of the treatments provided massage, a personalised essential oil synergy will be created for you among more than a 100 different organic essential oils to increase the desired effects .
Don’t forget to let us know about any allergies.
At Upscale Massage, we like it “tropical”. It’s always warm in the practice as you won’t wear a lot of clothes.
You’re always be covered with enough towels for your privacy and comfort.
Rest assured, if the temperature outside is too warm, the practice will be cool enough.
You should always undress to your personal level of comfort. In any case, the amount of towels will be adapted.
Feel free to let the therapist know about your preferences.
Don’t forget one thing : This is your body & your massage.
The only mandatory clothing is for Sport Massage, Osteopathy, Manual Stretching Session : Underwear are required.
Cash only in the practice.
Pre-payment : Visa & Mastercard (accepted via Paypal), Money Transfer. (Payment post massage = Price +10€)
All appointments not cancelled at least 24h in advance, (last minute) will be charged 50%
Cancellations within 4 hours & “NO SHOWS” will be fully charged.
Your late arrival will require ending the session at the scheduled time, meaning your session will unfortunately be shorter this time. There is usually enough time between two customers on purpose to overcome that stress but please keep in mind that this time has been reserved for you & other people are scheduled after.
For quality reason, do not forget that the therapist does need to “recover” after each session.
Things happen – traffic, last minute phone calls, things at work/home but the therapist’s time is valuable & he also respects other clients time.
The regular business hours are 10.00 to 20.00 from Monday to Thursday & Weekends.
Fridays : 10.00 to 22.00
regular massage benefits
Immune System Support
Management of Emotional Disorders
home & hotel services
It is, of course, possible to get an Upscale Massage @ Home
Contact first for any inquiries